HELP CENTRE

Frequently Asked Questions
 Q: What condition must returned garments be in?
  A: All garments sold are BRAND NEW and we expect them back in that same BRAND NEW condition with all tags, accessories and protective packaging. We keep detailed photos of all garments! See our 'Return' policy page for full details.
 Q: Do you have a re-stocking fee for returned orders?
  A: For items returned for refund, we charge a 15% re-stocking fee. The fee is deducted from the final sale price of the garment only. The re-stocking fee will be waived only for garments being returned for exchange or for seller fault returns. Original shipping and handling is non refundable for non seller fault returns.
 Q: How are seller fault returns handled?
  A: Please see our 'Return' policy page for complete details.
 Q: Who pays for return shipments?
  A: For non-seller fault returns or exchanges, the buyer pays. For seller fault returns or exchanges, the seller pays. Read our 'Return' policy page for full details and for a definition of what is a non-seller and a seller fault return.
 Q: When do you reimburse original shipping charges?
  A: The only time original shipping is reimbursed is when the return is due to a fault of the seller. See our 'Return' policy page for full details.
 Q: How are non seller fault returns handled?
  A: Please see our 'Return' policy page for complete details.
 Q: Do you charge sales tax?
  A: We are a licensed Canadian business and we are required by law to collect from all Ontario, Canada, customers or from customers who ship their order to an Ontario, Canada, address, the Retail Sales Tax (RST/PST).
 Q: What happens if my payment does not clear?
  A: For all payments made that do not clear the customer's account, the customer will be charged a $5.00 Non-Sufficient Funds (NSF) fee that will be invoiced via PayPal and that must be paid before the order is shipped.
 Q: Who do you ship via?
  A: We ship only via Canada Post.
 Q: Which return shipping methods do you accept?
  A: We DO NOT accept returns via any couriers! In the past when we accepted courier return shipments, we were charged high brokerage and other fees. We simply cannot afford to pay these fees. We ship out via Canada Post and require that ALL returns come via the cheapest Canada Post, USPS, or the cheapest international air return methods available.
 Q: Is insurance required for return shipments?
  A: It is not required, however, we will not be responsible for return shipments that do not reach us. We highly recommend that the buyer purchase return shipping insurance to insure against loss. No exchange or refund of a defective item will be given for items that we do not receive back from the buyer. See our 'Shipping' pagefor full details.
 Q: Do I get a tracking number for my shipment?
  A: For each shipment sent within Canada and to the USA, an online tracking number is sent to the buyer which can be used at www.canadapost.ca. Online tracking is NOT available for international shipments, however, we do have a tracking number on file for the shipment and international sellers can contact via email for shipment status updates.
 Q: Who pays for return shipments?
  A: For non-seller fault returns or exchanges, the buyer pays. For seller fault returns or exchanges, the seller pays. Go to our 'Return Policy' page for full details and instructions.
 Q: Do you accept returns and exchanges?
  A: WE ACCEPT RETURNS AND EXCHANGES; OUR GOAL IS CUSTOMER SATISFACTION! Please go to our detailed return policy page to read the full policy and requirements for all returns and exchanges and for return and exchange instructions.
 Q: Which payment methods do you accept?
  A: At this time, we accept PayPal only. Canadian customers also have the option of paying directly via electronic email payment through their Canadian online banking. See the payment section in our listings for details. When eBay makes other payment methods available to Canada, we hope to be able to directly accept credit card payments.
 Q: When is payment due?
  A: For single garments purchased, payment is due in three (3) business days from the date on which the item was purchased. For multiple garments purchased, payment is due in seven (7) business days from the date on which the first item was purchased.
 Q: What condition are your garments in?
  A: We do not sell used garments! All garments sold are NEW with or NEW without tags. If we find a flaw or defect in a garment that is so minor as to be considered negligible, then that flaw or defect will be identified in that garment’s listing. All garments are stored in a SMOKE FREE environment, away from direct sunlight, heat, and/or other items
 Q: Where do you ship from?
  A: All items ship directly from our warehouse located in Toronto, Ontario, Canada. We DO NOT use drop shippers!
 Q: Do you offer international shipping, and if so, how much do it cost?
  A: We ship worldwide. International shipping charges are based on the final weight and dimensions of the package and also on the shipping method selected. We do not have hidden or additional charges. Contact us with your full shipping address to get a cost quote.
 Q: What countries do you ship to?
  A: This seller ships to the following countries: Worldwide.
 Q: How long will shipment within Canada take to arrive?
  A: Expedited Parcel Canada: Once shipped it can take anywhere from 5 to 7 business days depending on your ship to Province. Once shipped, Ontario shipments usually take 2 to 3 business days.
 Q: How long will shipment to the USA take to arrive?
  A: Expedited Parcel USA: Once shipped it can take anywhere from 7 to 14 business days; depending on customs. For Express Post USA it can take anywhere from 6 to 10 business days; depending on customs.
 Q: How long do International shipments take to arrive?
  A: Once shipped it can take anywhere from 7 to 14 business days depending on customs and shipping method selected.
 Q: How do you handle unpaid purchases?
  A: We will file an unpaid item dispute against the buyer's eBay account for all non-payment of purchases, and we will permanently block the buyer from shopping at our store in the future.
 Q: Can I cancel my purchase?
  A: At time of purchase, you entered into a contract with eBay and the seller. As per eBay's policies, you are obligated to pay the seller and the seller is obligated to ship to you! Sellers paid to list the sold item and then have to pay again to relist the unpaid item and we are charged a final value by eBay on the final sale price of the garment.
 Q: Do you combine shipping charges for multiple items purchased?
  A: Yes, we have a shipping table in each listing that shows the rate for a single item purchased and the rate per additional items purchased. Also shown are available shipping methods and promotions. Please note that it costs more to ship from and within Canada than it does from and within the USA!
 Q: How much do you charge for shipping?
  A: We charge a flat rate. There is a shipping table in each listing that shows the various shipping rates, methods, and promotions. For international shipments other than Canada and the USA, you must contact us with your full shipping address for a weight and dimension based quote.
 Q: Do you have a handling charge?
  A: No, we do not charge a handling fee. We cover the additional hidden costs of shipping such as purchasing shipping bags and boxes, packing tape, labels, printer ink, etc., ourselves. We do not pass these costs on to our customers! We also have not increased, and will not increase our prices to cover these costs. WE SELL FAIRLY AND HONESTLY!
 Q: When can I expect my order to arrive?
  A: We try to ship the next business day. If that is not possible, then as stated in our listings, all shipments will leave within 3 business days of receiving full and cleared payment. Arrival time depends upon the shipping method chosen and on other outside factors (i.e. customs, weather) that are beyond our control once the shipment has left.
 Q: Do you offer shipping insurance?
  A: Yes, insurance is included free of charge for all domestic and international shipments that are valued at under $100. For orders valued at $100 and up, there is a .50 cent charge for insurance per $100 of additional value. This is the fee we are charged by Canada Post for insurance for orders valued at over $100.
 Q: Is insurance required for return shipments?
  A: It is not required, however, we will not be responsible for lost return shipments. We highly recommend that the buyer purchase return shipping insurance to insure against loss. No exchange or refund of a defective item will be given for items that we do not receive back from the buyer. See our Return Policy page for full details.
 Q: Which return shipping methods do you accept?
  A: For USA you must return ship via USPS Priority mail; for Canada via Canada Post Parcel mail; for International via the cheapest method possible. We recommend insuring the return. We will not accept return shipments via UPS, FEDEX, PUROLATOR or any other carriers as they charge us hefty brokerage fees when the item crosses the border into Canada.
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