RETURNS

WE ACCEPT RETURNS AND EXCHANGES

OUR GOAL IS CUSTOMER SATISFACTION; WE WANT YOU TO COME BACK!

OUR GOAWE WILL GO OUT OF OUR WAY TO FIX ANY MISTAKE WE HAVE MADE!
BUT WE WILL NOT BE RESPONSIBLE FOR ANY OF THE FOLLOWING


  • skin sensitivities or various allergies (smell, touch, etc.) to fabrics. We supply the fabric composition of our garments in each garment's listing;

  • color variations from computer to computer, monitor to monitor, or other electronic device (we do our very best to provide accurate photos of each garment); and
  • any other issues that do not relate to manufacturer’s defects, gross misrepresentation by the seller or seller errors.

ALL ABOUT THE TYPES OF RETURNS WE ACCEPT


NON SELLER FAULT RETURNS
  • To return a garment(s) for refund or for exchange, the customer must immediately contact us within 3 calendar days of receiving the shipment for issuance of the Return Merchandise Authorization (RMA) code and for return addressing and instructions.
  • We use the RMA code to easily track returns per customer. Only returns post marked within 3 business days of receipt of the RMA code will be accepted back for exchange or for refund.
  • All returns post marked outside of 3 business days of receiving the RMA code, or returns received without the RMA code clearly marked on the outside of the return shipment, will be refused at the post office and returned as sender unknown and no refund will be issued and no exchange allowed. Without the RMA code, we have no idea who you are or that a return shipment is expected from you!
  • If a customer wishes to exchange a garment(s) rather than accept a refund, the customer is free to do so but must pay any difference in cost between the garment(s) (if applicable), and the customer must also pay the cost associated with having the exchange garment(s) shipped out.
  • We charge a 15% re-stocking fee for a garment(s) that is being returned for refund. The fee is applied by taking the final sale price of the garment(s) and deducting 15% from that sale price. The re-stocking fee will be waived only for garments being returned for exchange. Original shipping and handling is non refundable.

What is a Non Seller Fault Return?

  • a garment that was purchased that does not fit the customer the way the customer feels it should is not any fault of the seller! We have done our best by providing actual garment measurements within the garment’s listing and by making provisions for customers to return or exchange garments. In addition, we have also taken the time to write detailed and accurate garment descriptions and we provide the best photos possible for each garment;
  • a size variation of one (1) inch or less between two identical garments from the same manufacturer in the same size but in different colors; this is a manufacturer's sizing variation that we have no control over. When we receive garments, we measure one garment in each size from the same garment lot; time does not allow us to individually measure each garment received in a particular size.
  • *** See the 'Seller Fault Returns' section (below) for when a sizing issue would be considered a fault of the seller. ***

SELLER FAULT RETURNS
  • For all seller fault returns or exchanges, depending on the situation, we may request that the customer provide a digital image of the problem with the garment(s) so that the seller can look at the image(s) and use it as a means of determining the validity of the customer's seller fault return request. The image(s) will also be used for income tax purposes as we will need to write the garment(s) off as a loss. If a digital image(s) of the problem is requested and the customer does not provide the image, no return for refund or for exchange will be allowed and an RMA code will not be issued.
  • Should the customer ship the garment(s) back anyhow, the shipment will be refused at the post office and returned as unknown sender and no refund will be issued or exchange allowed. Without the RMA code, we have no idea who you are or that a return shipment is expected from you!

What is a Seller Fault Return?

  • We realize that the seller's error in description, gross misrepresentation of an item, or a manufacturer's defect in a garment that was not previously described in the garment's listing is NEVER the fault of the customer.
  • In instances where actual measurements were not provided for a garment(s) and the customer claims the garment(s) does not fall into the measurement range as provided in our sizing charts, then the seller will ask the customer to measure the garment(s) and if the sizing is not within the range shown in the sizing chart (excluding differences of under one (1) inch or less which are a manufacturers sizing variation), then this would be considered a seller fault return. This is another reason for why we provide either the actual measurements for our garments or the sizing charts for when actual measurements are not available.
  • Only for seller fault returns will the seller waive the re-stocking fee, reimburse the return shipping cost and the original shipping and handling charges and any RST/PST tax paid (if applicable). For seller fault returns for exchange, the cost to ship the exchange garment(s) to the customer will be paid by the seller. Please see the 'Return Shipping Methods" section (below) for acceptable return shipping methods as we will not reimburse return shipping costs for more expensive return shipping methods.
  • For all returns due to a fault of the seller, the seller retains the option to either exchange the garment with an identical garment that measures accurately, or if an identical garment is not available, then the customer will have the choice of choosing another garment of equal or lesser value or the customer may request a full refund. If the customer chooses another garment in exchange and that garment is of greater value, the difference in cost between garments will be the responsibility of the customer.
  • The customer MUST contact the seller within three (3) calendar days of delivery of the shipment to report a seller's fault problem and the return shipment must be post marked within three (3) business days of receiving the RMA code from the seller. The RMA code is also required for seller fault returns or exchanges.

CONDITION RETURNED ITEMS MUST BE IN

  • All garments that we sell are BRAND NEW with or without tags and we expect them back in that same BRAND NEW condition as when shipped out (we keep detailed photos of all garments).
  • ALL garments MUST BE returned with all tags, accessories, and in the original manufacturers or other protective packaging. WITHOUT EXCEPTION, no refund will be given and no exchange will be allowed for any garment(s) that were worn or damaged (including perfume, tobacco or other smells) or if missing tags and/or accessories and manufacturer's or other protective packaging.

ACCEPTABLE RETURN SHIPPING METHODS

We DO NOT accept returns via couriers!

  • In the past when we accepted courier returned shipments, we were charged high brokerage and other fees by the courier companies. We simply cannot afford to pay these fees. We require that returns come via the cheapest Canada Post, USPS, or International air return methods available. We recommend that the customer insure the return shipment because we will not be responsible for return shipments that do not reach us.
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